Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement, and/or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same return policy. For all products, the return/replacement policy provided on the product page shall prevail over the general return policy. Do refer to the respective item's applicable return/replacement policy on the product page for any exceptions to this return policy and the table below:
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which return will be accepted.
|Category||Returns Window, Actions Possible, and Conditions (if any)|
Lifestyle:Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jeans, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage
16 daysRefund, replacement, or exchange
Jewelry, Footwear Accessories, Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs)
Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) 12 days Refund or replacement
12 daysRefund or replacement
Watch, Footwear, and Rest of Lifestyle
30 daysRefund, replacement, or exchange
Medicine (Allopathy & Homeopathy)
Home:Home Improvement Tools, Household Items, Home décor, Furnishing
7 daysRefund or replacement
Books (All books)
Sports Equipment (Racquet, ball, support, gloves, bags etc.)
Exercise & Fitness Equipment (Home Gym combos, dumbbell etc.)
Auto Accessories - Car and Bike accessories (helmets, car kit, media players etc.)
Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)
Stationary (Pens, Diary notebooks, Calculators etc.) Musical Instruments (Microphones & Accessories, Guitars, Violins etc.)
All Mobiles (except Apple & Google phones), Electronics - (except Apple / Google), Beats, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets, Laptops, Smart Watches) All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)
Furniture, Large appliances
Rest of Small Home Appliances - Chimney, Water
Purifier, Fan, Geyser only
In case of return where you would like an item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
The field executive will refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
In certain cases, where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. Click here (Link for Open Box Delivery) to know more about Open Box Delivery.
For products where installation is provided by CyberMart 's service partners, do not open the product packaging by yourself. CyberMart authorized personnel shall help in unboxing and installation of the product.
For Furniture, any product related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.